Lesson synopsis
Over delivery and excellent service are to be encouraged and applauded, but you need to make it clear that this is not normal practice.
Nurturing long-term clients who will buy again and again
It’s too easy to accept unpredictability and ‘project-to-project’ work so in this book and video course I want to address the fundamental knowledge required to consistently build longer-term, mutually beneficial client relationships.
You can make freelancing more stable by developing more of the ‘right type’ client relationships, here’s how.
Download the workbook for this module
The workbook dives deep into the theory behind the principles outlined in this module:
Live workshop replay for this module
